Refund policy

REFUND POLICY

Last updated: June 23, 2026

Thank you for shopping at CalmNest. We want you to love your purchase. If you are not completely satisfied, we're here to help.

RETURN PERIOD

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

HOW TO INITIATE A RETURN

To start a return, please contact us at wissamfk@outlook.es with:
- Your order number
- The reason for the return
- Photos of the product (if defective or damaged)

We will respond within 24-48 hours with return instructions.

REFUNDS

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

SHIPPING COSTS

Customers are responsible for return shipping costs unless the item arrived defective or was incorrect.

Original shipping charges are non-refundable.

DAMAGED OR DEFECTIVE ITEMS

If your item arrived damaged or defective, please contact us within 7 days of delivery with photos. We will provide a full refund or replacement at no additional cost.

ITEMS NOT ELIGIBLE FOR RETURN

The following items cannot be returned:
- Items damaged due to misuse
- Items returned more than 30 days after delivery
- Items not in original condition or packaging
- Personal care items that have been opened (for hygiene reasons)

LATE OR MISSING REFUNDS

If you haven't received your refund yet, please check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at wissamfk@outlook.es.

CONTACT US

If you have any questions about our Refund Policy, please contact us:
- Email: wissamfk@outlook.es
- Store: CalmNest

We're here to help. Thank you for choosing CalmNest.