Contact information

CONTACT US

We're here to help. If you have any questions about your order, our products, or our policies, please reach out to us.

CUSTOMER SUPPORT

For all inquiries, please contact us by email. We respond to all messages within 24-48 hours, Monday through Friday.

Email: wissamfk@outlook.es

BUSINESS HOURS

Monday to Friday: 9:00 AM - 6:00 PM (Eastern Time)
Saturday and Sunday: Closed

We do not respond to inquiries on weekends or U.S. federal holidays. Messages received during these times will be answered on the next business day.

WHAT TO INCLUDE IN YOUR MESSAGE

To help us assist you faster, please include the following information when contacting us:

- Your full name
- Your order number (if applicable)
- A clear description of your question or issue
- Photos (if reporting a damaged or defective product)

ORDER-RELATED QUESTIONS

For questions about an existing order, please include your order number in the subject line. This helps us locate your order quickly and provide a faster response.

RETURNS AND REFUNDS

For returns and refunds, please review our Refund Policy before contacting us. If you need to initiate a return, send us an email with your order number and reason for return.

WHOLESALE AND BUSINESS INQUIRIES

For wholesale, partnership, or business inquiries, please email us with details about your request.

THANK YOU

Thank you for choosing CalmNest. We value your trust and look forward to serving you.

- The CalmNest Team